House Returns Policy

You are entitled to choose a refund OR exchange if products you have purchased from House are:

• faulty;
• unfit for the product’s intended purpose;
• significantly different to those shown or described to you.

In order to obtain a refund or exchange you must provide proof of purchase.
If you do not provide proof of purchase, we may offer you an exchange (or a refund at the store manager or store owner’s discretion only.)

If you change your mind . . .

In addition to your statutory rights, we will exchange the item purchased it:

1. The item is returned within 3 months of purchase date AND
2. A proof of purchase is presented AND
3. The item has not been used, is in original condition and in the same packaging that it was sold in.

We will issue a refund for the item purchased if:

1. The item is returned within 7 days AND
2. A register receipt is presented AND
3. The item has not been used, is in original condition and in the same packaging that it was sold in.

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