Due to the current COVID-19 situation, we are experiencing an increased volume of online orders.
We thank you for your support as we are working hard to ensure that your orders are dispatched as quickly as possible. Our warehouse is open 24 hours a day, dispatching orders every business day, as we practice social distancing to ensure our staff are working safely and taking precautions.
With increased volumes of online shopping and additional safety measures, delays may be encountered on shipments as our delivery partner Australia Post also face numerous challenges presented by the pandemic. Such challenges include transporting all interstate parcels via motor vehicle, rather than by air which will take longer.
Tracking Your Parcel
Additional security checks are currently being imposed for all interstate parcels at Australian borders. As a result of this, updates to your parcel’s tracking information may take a little longer to come through. Your patience and support during this time is greatly appreciated.
You can check the Australia Post website for estimated delivery times during this period
Gift Card Delivery Costs and Times:
There are two delivery methods available for physical gift cards:
- Express Post: a cost of $4.40 per order.
If your order includes other products or non-gift card items, you will not be eligible for Express Post delivery.
- Regular Australia Post: no cost.
House Gift Cards are not eligible for refund or exchange or available for click & collect.
Gift Card Terms & Conditions are available here.
For COVID-19 Important Shipping Information please see here
Pick Up Options – Click and Collect:
Click and Collect is currently unavailable as our stores are temporarily closed.