If you wish to return an item, please contact our Customer Service team and they will advise you what's possible and take you through the necessary steps - this will include providing you with a Return Authorisation Number. We kindly ask you to have your purchase order number and email address used during the order process to hand, so we can locate your order. The Customer Service team can be contacted via phone (1300 136 936) ,email
. Original packaging is required where the customer has changed their mind or would like to exchange for a different item, or colour, and to protect the items in transit in the unlikely case that the item was damaged when you received it. Please note that the item must be unused and returned within 30 days of receiving your Return Authorisation Number. If the item is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted as long as the item is packaged appropriately to be sent back via Australia Post. Customer Service can be contacted via phone (1300 136 936),email
to discuss further. Please click here
to read our refund and exchange policy in further detail.