At Global Retail Brands Australia Pty Ltd ACN 006 348 205 (“we” “us” or “our”) your privacy is important to us. We are committed to protecting your privacy when managing your personal information. We have policies and procedures to ensure that all personal information is handled carefully in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
Types of Personal Information We Collect
The types of information that we collect from you will depend on the circumstances of collection and on the service that we are providing to you. The information may include:
How We Collect Personal Information
We may collect your personal information, where:
How much of your personal information that you choose to disclose to us is completely up to you. However, failure to provide certain information may result in us being unable to provide you with the relevant product or service.
You acknowledge that the personal information we collect from you is your own information or information which you have been authorised to provide us.
We use Google Analytics, Facebook and other third-party companies to collect usage data, analyse how our Website is used for improved efficiency and usability of our Website and to provide advertisements to you on other websites. These companies may use information collected during your visits to this and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies may also tie identifiers associated with a particular browser or device to identifiers associated with other browsers or devices used by the same user or household (e.g., a device identifier associated with a user's computer may be tied to the device identifiers of that user's tablet and phone) in order to measure and target advertisements tailored to user interests across their devices and to send personalized marketing communications. These companies typically use a cookie or third-party web beacon to collect this information.
We may also collect anonymous information about visitors to our Website(s). For example, we may collect:
However, we do not collect information about the identity of the visitors unless they voluntarily provide that information.
Generally, we will use your personal information for the following purposes:
We will only use your personal information for the purpose of direct marketing activities where we have obtained your consent to do so, or in circumstances where we have collected the information directly from you and you would reasonably expect that your personal information would be used or disclosed for this purpose. We may provide you with information and to tell you about our products, services or events or any other direct marketing activity which we believe may be of interest to you, whether by post, email, phone SMS or other messaging applications and also targeting and online marketing and advertising. We may also share your personal information with our related or affiliated entities and/or use it to promote our other product brands and businesses (including MyHouse, Robins Kitchen,Baccarat, Bessemerand Pet House), so that they can provide you directly with marketing material about their products and services.
We will always provide you with the opportunity to opt out of direct marketing communications. If you would like to opt out from direct marketing, simply unsubscribe using the link or opt-out facility in the marketing communication sent to you, by advising us if you receive a marketing call that you no longer wish to receive these calls or contacting our Privacy Officer via the contact details provided below.
Use of anonymous information
We gather anonymous information to:
There will be occasions where it will be necessary for us to disclose your personal information to third parties.
We may disclose your personal information to:
We may also disclose your personal information to third parties outside our group of companies:
Otherwise than stated above, we do not disclose personal information that you may give us to any organisation or person outside of us unless you have authorised us to do so.
Under no circumstances will we sell or receive payment for licensing or disclosing your personal information, except as part of a sale or transfer of our business or assets.
The security of your information is important to us. We have implemented generally acceptable standards of technology and operational security to ensure personal information (in both physical and electronic form) is protected against loss, misuse, interference and unauthorised access.
You should be aware that the internet is not a secure environment and information sent via the internet (including email) cannot be guaranteed to be totally secure. Any such transmission is at your own risk.
If you are a subscriber to one of our online services or products or loyalty programs, you may access your personal information by accessing your subscriber/account details via the relevant facility on our Websites.
Otherwise, you may at any time, request access to personal information that we hold about you by making a request to our Privacy Officer at the address or email address below.
We will endeavour to process any requests for access to personal information within a reasonable period of time. Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with a summary of the information held. If we need to deny your request for access we will let you know why and inform you how you may lodge a complaint regarding this decision. Generally this will only be in cases where providing access would be unlawful or is subject to a potential legal claim or proceeding.
We may charge a nominal fee for supplying personal information.
We will try to ensure that all information we collect, use or disclose about you is accurate, complete, up-to-date and relevant to the service being provided. If you are a subscriber to one of our online services or products, you may change your personal information by accessing your subscriber/account details via the relevant facility on our Website(s).
Otherwise, if you discover or suspect that there is an error or information is missing, please forward your request for correction to our Privacy Officer in writing at the address or email address below. Our Privacy Officer will consider your request and as soon as practicable manage the correction of your personal information and will update you in writing. If your correction request is refused, our Privacy Officer will provide you within a reasonable period of time the reasons for such refusal and inform you of the complaint process (see below).
If you have any complaints relating to the management of your personal information or if you believe there has been a breach of the APPs by us, please forward your complaint in writing to our Privacy Officer at the address or email address below.
Our Privacy Officer will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint. If our Privacy Officer decides that there has been a breach of the APPs, s/he will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If the breach has not been rectified within 30 days, then our Privacy Officer will inform our Managing Director in order to resolve the matter.
If you are still not satisfied after lodging a complaint with us and giving us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749 TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls.) TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
Contact our Privacy Officer
Please contact our Privacy Officer on the contact details below if you would like to:
Post: Privacy Officer, Global Retail Brands Australia Pty Ltd, PO BOX 7224 Melbourne VIC 3004.
“Personal information” has the same meaning as in the Privacy Act.
“Website(s)” refers to all websites we own, operate or control including www.House.com.au
LAST UPDATED: [02/05/2023]
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