Click & Collect:
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Delivery Options

Product Delivery Costs:

We provide free shipping on any order over $89.

For each order below $89, a flat rate of $10 for standard shipping will be charged no matter where you are located in Australia.

Pre-Christmas Delivery Cut-Off Dates

Due to anticipated high volumes of online shopping in the leadup to Christmas 2020, we have been advised by Australia Post that the following cut-offs for pre-Christmas delivery apply*:

  • Deliveries to NSW, ACT and VIC - place order on or before Friday 11th December
  • Deliveries to QLD, SA and WA - place order on or before Tuesday 8th December
  • Deliveries to TAS and NT - place order on or before Tuesday 1st December

*Please note that this is based on average final posting dates for Parcel Post as supplied by Australia Post; they are to be used as a guide only and are not a guarantee of pre-Christmas delivery

For more information from Australia Post on pre-Christmas delivery, please click here

COVID-19 Important Shipping Information

Due to the current COVID-19 situation, we are experiencing an increased volume of online orders.

We thank you for your support as we are working hard to ensure that your orders are dispatched as quickly as possible. Our warehouse is open 24 hours a day, dispatching orders every business day, as we practice social distancing to ensure our staff are working safely and taking precautions.

With increased volumes of online shopping and additional safety measures, delays may be encountered on shipments as our delivery partner Australia Post also face numerous challenges presented by the pandemic. Such challenges include transporting all interstate parcels via motor vehicle, rather than by air which will take longer.

Tracking Your Parcel

Additional security checks are currently being imposed for all interstate parcels at Australian borders. As a result of this, updates to your parcel’s tracking information may take a little longer to come through. Your patience and support during this time is greatly appreciated.

You can check the Australia Post website for estimated delivery times during this period

Gift Card Delivery Costs and Times:

There are two delivery methods available for physical gift cards:

  • Express Post: a cost of $4.40 per order.

If your order includes other products or non-gift card items, you will not be eligible for Express Post delivery.

  • Regular Australia Post: no cost.

House Gift Cards are not eligible for refund or exchange or available for click & collect.

Gift Card Terms & Conditions are available here.

For COVID-19 Important Shipping Information please see here

Pick Up Options – CONTACTLESS Click and Collect (Selected VICTORIAN STOREs):

We're excited to announce that Contactless Click & Collect is now available for a selection of our stores across the Melbourne metropolitan area. Our friendly expert staff will have your order packed and ready to pick-up.

How it Works?

  1. Browse - Our selection of thousands of products to suit your needs.
  2. Add to cart - Add your items to your cart, and continue to the checkout.
  3. Select a store - Select the nearest available store within 5km from your home.
  4. Choose Pick Up - Choose 'Pick Up' for you delivery method
  5. Payment - you can pay for your order with a variety of methods including Afterpay, Openpay and Paypal
  6. Collection - when your order is ready we'll call you to arrange a collection time and give you further information about how to collect your order.

Store hours vary by store. Your chosen store will contact you to arrange a collection time with you.

Contactless Click & Collect is currently available at the following stores:

  • House Bayside
  • House Barkly Square
  • House Chadstone
  • House Craigieburn
  • House Eastland
  • House Epping
  • House Essendon
  • House Fountain Gate
  • House Frankston
  • House Greensborough
  • House Highpoint
  • House Malvern Central
  • House Moonee Ponds
  • House Mornington
  • House Nunawading 
  • House Parkmore
  • House Rosebud
  • House Springvale
  • House Southland
  • House Uni Hill
  • House Waverly Gardens
  • House Werribee