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Terms and Conditions

HOUSE VIP LOYALTY PROGRAM
TERMS AND CONDITIONS

  1. About the House VIP Loyalty Program
    1. The House VIP Loyalty Program (Program) is operated by Global Retail Brands Australia Pty Ltd (ACN 006 348 205) of Level 1, 425 St Kilda Road, Melbourne 3004 (House, we or us).
    2. Customers participating in the Program can obtain rewards by making purchases at participating House stores and online at www.house.com.au (House Website).
    3. Rewards can only be redeemed at participating House stores as described in and subject to these House VIP Loyalty Program Terms and Conditions (Loyalty Program Terms).
  2. Applications and Membership
    1. Applications to participate in the Program (Application) may be made online or in a House store. By making an Application, the applicant (you) agrees to be bound by these Loyalty Program Terms. House reserves the discretion to accept or reject any Application.
    2. On sign up you will be notified by House if your Application has been accepted. Following sign up, you will be able to participate in the Program as a House VIP member (VIP Member). Your use of your House VIP membership account (VIP Membership Account) will at all times be subject to these Loyalty Program Terms.
    3. Applications may be made by a natural person only (ie only individuals are eligible to be VIP Members). Corporations, partnerships and other entities may not apply.
    4. Customers must only sign up as a VIP Member once. Duplicate VIP Membership Accounts may be cancelled without the customer being notified. Cancellation of a VIP Membership Account includes termination of the VIP Membership Account and all rewards and benefits associated with the VIP Membership account.
    5. Your VIP Membership Account is not transferable.
    6. Employees of House, including head office staff and employees of its related entities and House stores are not eligible to apply.
    7. Your VIP Membership Account is valid until you or we terminate these Loyalty Program Terms. You will be issued with a VIP Membership card. The VIP Membership card is the property of House. You must return the card to us upon our request. Defaced, mutilated, altered, lost or stolen cards and collateral may be replaced at a House store at our discretion.
  3. Transactions and Reward Points
    1. Each time you purchase goods or services at a House store you must present your VIP Membership card or provide one or more of the following to a staff member: membership number, full name, email address or mobile number. Store staff will record the transaction and value points (Reward Points) will be added to your VIP membership Account for each purchase at the rates published from time to time by House on the House Website. Your points balance will be printed on the bottom of your register receipt. It may take up to 24 hours after the relevant purchase for Reward Points to be added.
    2. Failure to present your VIP Membership card or otherwise advise a staff member at the time of purchase in accordance with clause 3.1 may result in points not being added to your VIP Membership Account. House takes no responsibility for ensuring that Rewards Points are added. If Reward Points are not added during the transaction you must contact House Customer Service on 1300 136 936 within 30 days of the transaction to receive your Reward Points. A register receipt or proof of purchase will be required in order to allocate these Reward points
    3. When completing a purchase online, Reward Points will only be added to your VIP Membership account if you have used the same email address that is attached to your VIP Membership Account. You will also need to register this email address on the House Website. Any changes to your email address will need to be completed in a House store or by contacting House Customer Service on 1300 136 936 or emailing customerservice@house.com.au.
    4. Under no circumstances will points be added to a VIP Membership Account for purchases made prior to sign up as a VIP Member.
    5. Rewards Points will only be added to your VIP Membership Account for your personal shopping. Reward Points cannot be earned for commercial or business purchases.
    6. The reward rate of Reward Points is one reward point for every $1 spent in a House store (Reward Rate). When 500 Reward Points are earned, a value of $20.00 will be added to your VIP Membership Account (Reward). The Reward Rate may be varied by House at any time in accordance with paragraph 5 of these Loyalty Program Terms.
    7. Reward Points may be used as payment (redeemed) for subsequent purchases of goods at participating House stores. Such purchases may be paid for in part or in whole by redeeming Rewards. The following conditions apply:
      1. Where the cost of the purchase exceeds the Reward(s), you will be required to make up the difference with another payment method.
      2. Redemption must be for a minimum amount of $20.00. No change will be given for purchases to a value of less than the amount of the Reward.
      3. Only one Reward can be redeemed in a single transaction as payment for goods.
      4. No more than two Rewards can be redeemed in any one calendar month.
      5. A $Reward cannot be redeemed or used for the payment of goods purchased by way of lay by at a House store.
    8. A Reward is valid for 90 days from the date of issue (Validity Period). If the Reward is not redeemed within the Validity Period, then:
      1. the Reward will expire at the end of the Validity Period and may not be redeemed to purchase goods at any House store; and
      2. the Reward Points originally earned for redeeming the Reward will be forfeited.
    9. House may also from time to time offer special promotions to VIP Members. Any special promotions will be at the discretion of and on terms notified by House on the House Website.
    10. House Returns Policy applies to goods and services purchased by Redemption (in whole or in part). The House Returns Policy may be inspected at any House store or on the House Website. If you:
      1. return goods purchased in store for change of mind for an exchange in accordance with the House Returns Policy, any Reward Points earned for the original transaction will be retained. However, if you are issued an in-store credit when returning goods purchased in store for change of mind in accordance with House Returns Policy, then any Reward Points for the original transaction will be deducted from your Reward Points balance;
      2. return goods purchased on line for change of mind for a refund or an exchange in accordance with the House Returns Policy, any Reward Points earned for the original transaction will be retained; and/or
      3. return goods purchased in store or online which are accepted to have a major failure or a minor failure in accordance with the House Returns Policy and the Australian Consumer Law, and you request to receive a refund, House will issue a refund in the original payment tender. The refund will include the value of any Reward used as tender for all or part of the transaction. Any Reward Points earned for the original transaction will be deducted from your Reward Points balance.
    11. In relation to House Gift Cards:
      1. Reward Points will not be earned when purchasing a House Gift Card(s).
      2. Reward Points cannot be redeemed to purchase a House Gift Card(s).
      3. Reward Points will be earned when using a House Gift Card to purchase goods in a House store or online.
    12. Reward Points have no monetary value (notwithstanding that they may from time to time be denominated in dollars and cents) are not redeemable for cash and cannot be used for the payment of credit or accounts. Reward Points cannot be transferred.
    13. Any Reward Points will expire or may be cancelled by Houses after 12 months from the date they were added to your VIP Membership Account if they are not converted to a Reward within that consecutive 12 month period. For example, if you earn 400 Reward Points in May 2014 but fail to earn a minimum of 100 Reward Points during the next 12 month period (necessary for conversion into a Reward) then in May 2015 your 400 Reward Points will expire and you will have no Reward Points on your VIP Membership Account.
  4. Assistance
    1. You can check your Reward Points balance at any time by logging in to the House Website or by calling House Customer Service on 1300 136 936. You will need to use the email address attached to your VIP Membership account to view Reward Points online.
    2. Visit your local House store or call House Customer Service on 1300 136 936 if you have any reason to believe that an error has occurred in relation to your VIP Membership Account.
  5. Variations to and withdrawal by House of the Program
    1. House may at any time vary these Loyalty Program Terms or the Program (Variations).
    2. The terms of any Variations will be published on the House Website and in selected marketing materials. Variations will take effect from the date that they are published on the House Website (Variation Date).
    3. If you do not agree to a Variation, you must notify us in writing within 14 days of the Variation Date. We will be entitled to treat such notification as notification of termination of your participation in the Program, effective on the date we receive your notice. However, by purchasing a product and acknowledging use of your VIP Membership Account to earn Reward Points on or after the Variation Date, you will be taken to have agreed to any such Variation, unless you have notified us that you do not agree to the Variation in accordance with this paragraph 5.3.
    4. You may at any time, terminate your participation in the Program by advising a staff member in any House store, contacting House Customer Service on 1300 136 936 or emailing customerservice@house.com.au. Such a termination will take effect immediately.
    5. Without limiting the scope of paragraph 6.1, House reserves the right to withdraw or terminate the Program at any time by giving no less than 7 days' notice.
    6. In the event of withdrawal or termination of the Program by House under paragraph 5.5, or your notification to us that you no longer wish to participate in the Program under paragraphs 5.3 or 5.4:
      1. Reward Points or Rewards added to your VIP Membership Account before the effective date of termination under paragraphs 5.3 or 5.4 (Termination Date) will be automatically cancelled and unable to be redeemed at any House store; and
      2. you will not be able to earn additional Reward Points on or after the Variation Date or the Termination Date, as applicable.
    7. House may at any time terminate this agreement or terminate or suspend the operation of your VIP Membership Account without notice to you if:
      1. you are in breach of any of these Loyalty Program Terms; or
      2. you engage in any dishonest, illegal or fraudulent conduct.
  6. Liability of House
    1. To the extent permitted by law:
      1. House excludes all liability to you arising out of or in connection with your participation in the Program or your use of your VIP Membership Account;
      2. any implied warranties, including any warranties implied under statute, are excluded;
      3. House limits its liability to you, in respect of any claim, however it arises, whether in breach of contract, in tort (including negligence) or under statute, to the monetary value of the Reward Points accumulated on your VIP Membership Account at the time you make a claim against House; and
      4. House excludes all liability to you for any consequential or indirect loss or damage, or for any loss of income, revenue or goodwill, however it arises.
    2. House does not warrant or represent that at any particular time a particular House Store will be a participating store. To the extent permitted by law, House excludes all liability to you in the event that a House store does not accept your VIP Membership Account for use.
    3. House is not a debtor nor a depositor and specifically disclaims any relationship with you as debtor or depositor.


Head Office Level 2/425 St Kilda Road Melbourne VIC 3004
Email: info@house.com.au Tel: 1300 136 936 Hours: 8:30am - 5pm Mon-Fri (AEDST)